Privacy notice

Your details, handled carefully.

When you submit a request or contact support, we use your information to coordinate service details and communicate with you. This notice explains the basics in plain language.

In summary
  • We use information to respond: confirm timing, pickup expectations, and traveler needs.
  • We share only when needed: service partners may require details to fulfill the request.
  • We protect your data: access is limited to relevant team members and processes.
What we use

Data collected for tour requests

Information you provide

When you request a tour or contact support, you may share your name, email, phone, travel preferences, and message details (including pickup timing and any accessibility notes).

How we use it

We use your details to review your request, communicate next steps, coordinate service expectations, and provide support if anything changes.

When information is shared

We may share relevant details with service partners who help fulfill the requested service, so your pickup and experience can be coordinated properly.

Your choices

You can opt out of receiving email updates by following the instructions in our messages. Support responses required to handle your request will still be sent as needed.

Questions about privacy? Contact Support and we’ll help.